SOFTWARE EMPOWERMENT SPECIALIST - SHANGHAI OFFICE

Linkfluence is hiring!

About

Linkfluence first started as a passion project between four students with an ambitious goal: to understand and “map” the social web. With backgrounds in engineering, artificial intelligence, and sociology, these founders soon realized the potential of this idea and launched a company in 2006 to fulfill this potential.

Today, Linkfluence is a leading social media intelligence company that turns social data into valuable insights for global brands. Our hybrid combination of AI and human expertise is what sets us apart from other social listening players in the industry.

We serve over 500 clients worldwide across all industries, from global brands like LVMH, Danone, Carrefour, AirFrance, Pernod Ricard, and agencies like Publicis and Havas.

Our team is young, diverse, and ambitious, and we’re growing rapidly. We have 220 people of over 20 different nationalities spread across our offices in Paris, London, San Francisco, New York, Düsseldorf, Shanghai, and Singapore. We are a multicultural organization, and are committed to a gender-balanced workforce.

If you’re passionate about staying on top of online trends, if your ambition is to help companies serve their customers, if you’re curious about what’s happening in the world and love to listen to others, and if you’re thrilled to be a part of shaping the future of social media intelligence, then we want to hear from you!

Job Description

We are looking for a talented and passionate person to contribute to Customer onboarding and Satisfaction!

As a Software Empowerment Specialist, you will be one of the keys to clients’ success by designing flawless media listening projects and adding value to their marketing and communication strategies.
It’s an exciting role where you will contribute in Linkfluence’s growth, renewal and prestige by building strong customer relationships, retaining and making the projects succeed.

Objectives:

  • Translate client social media listening needs into clear, effective, actionable projects within our platform ¨Radarly¨
  • Strive for top level satisfaction for all Radarly clients worldwide
  • Optimise the data to provide cost efficiency social listening projects, putting in place intelligent, noise-free search architectures
  • Contribute to Linkfluence revenue by identifying upsell/cross-sell opportunities and insuring retention.

Responsibilities:

  • Implement, maintain and troubleshoot clients’ Radarly projects: advise clients on their project structure, tailor Boolean queries for optimal data collection, identify and solve data collections problems
  • Design tailor-made trainings for customers and make them powerful Radarly users
  • Serve as an escalation point for customer issues ensuring they are resolved as quickly and efficiently as possible, leveraging resources across different departments as necessary
  • Contribute to the department ongoing process and methodologies improvement to help improve and increase the customer value.

Preferred Experience

*About you: *

  • Basic understanding of Boolean search logic or social media query building
  • Passionate about the digital ecosystem, online media and the social web, big data capabilities
  • Strong organizational skills, ability to summarize and structure
  • Experience in managing clients’ accounts, you know how to understand their needs
  • Enthusiastic with great interpersonal skills, proactive, dynamic, autonomous and ambitious
  • Bilingual in Chinese and in English or in French
  • Advanced Excel skills

Why should you join the team?

As a social media intelligence company, social media and technology are our future. We’re committed to innovation and work hard to stay ahead of digital and social trends.

We’re passionate about giving a voice to consumers by helping brands to understand online conversations and exchanges, and by providing the human expertise necessary to respond to these exchanges. We believe helping businesses around the world to better understand each other can only lead to good outcomes.

As a growing company, we combine a startup mindset with the resources necessary to commit to exciting new initiatives. We have a proven track record of success and funding and work with global brands with significant influence and market presence.

At Linkfluence, everyone has an opportunity to make a difference. We believe in hiring motivated individuals with passion and talent, and we listen to our employees when making company-wide decisions.

If you’ve read this far, you should probably apply!

We’re already looking forward to knowing more about you!

Additional Information

  • Contract Type: Full-Time
  • Location: Shanghai, China (200126)
  • Education Level: Master's Degree