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SENIOR ACCOUNT MANAGER - GLOBAL BRANDS - DÜSSELDORF OFFICE

Linkfluence is hiring!

About

Linkfluence first started as a passion project between four students with an ambitious goal: to understand and “map” the social web. With backgrounds in engineering, artificial intelligence, and sociology, these founders soon realized the potential of this idea and launched a company in 2006 to fulfill this potential.

Today, Linkfluence is a leading social media intelligence company that turns social data into valuable insights for global brands. Our hybrid combination of AI and human expertise is what sets us apart from other social listening players in the industry.
We serve over 500 clients worldwide across all industries, from global brands like LVMH, Danone, Carrefour, AirFrance, Pernod Ricard, and agencies like Publicis and Havas.

Our team is young, diverse, and ambitious, and we’re growing rapidly. We have 220 people of over 20 different nationalities spread across our offices in Paris, London, San Francisco, New York, Düsseldorf, Shanghai, and Singapore. We are a multicultural organization, and are committed to a gender-balanced workforce.

If you’re passionate about staying on top of online trends, if your ambition is to help companies serve their customers, if you’re curious about what’s happening in the world and love to listen to others, and if you’re thrilled to be a part of shaping the future of social media intelligence, then we want to hear from you!

We are looking for an Account Manager Global Brands, passionate about upselling and renewing to work for Linkfluence main office : Düsseldorf.

Job Description

Linkfluence provides a wide range of solutions, the Account Manager is the cornerstone of customer relationship and support and in first line when it comes to upselling new solutions to our existing clients and renewing existing Saas deals signed by our Sales Executives.

You will work alongside a team of passionate Account Managers to drive success among your clients and develop our existing businesses.

  • Guarantor of the customer service and accompaniment between clients and Linkfluence
  • Responsible for managing customer satisfaction
  • Responsible for the Annual Recurring Revenue and Client bookings
  • Single point of contact and customer expert in the use of Radarly
  • Accurate coordination with internal teams (Education, Engineering, Product, etc.)
  • Design and own a strategic plan to grow your accounts aligned with the company’s vision and roadmap

More precisely, you will be in charge of:

  • One or several Accounts already clients = your portfolio
  • Understand, identify and negotiate new business opportunities within your portfolio
  • Push improvement propositions about tools and processes in place
  • Liaise with teams to build dynamic dashboards
  • Retaining customers by offering additional services (studies, new dashboards, new solutions.)
  • Build trust and rapport with your clients to drive your strategic plan in a prescriptive manner.

Preferred Experience

  • You have more than 5 years of experience
  • You have a proven success in managing large portfolio with more than 1M€ of annual recurring revenue
  • You already sold with success on a solution based approach
  • You have significant experience in managing sales within large accounts in Germany and/or abroad
  • You are passionate for Internet and knowledge of online media and social web.
  • You proved enthusiasm and great interpersonal skills.
  • You describe yourself with keywords like proactivity, rigor, organization and autonomy.
  • Of course, you are fluent both in English and in German

Why should you join the team and take on the mission?
As a social media intelligence company, social media and technology are our future. We’re committed to innovation and work hard to stay ahead of digital and social trends.

We’re passionate about giving a voice to consumers by helping brands to understand online conversations and exchanges, and by providing the human expertise necessary to respond to these exchanges. We believe helping businesses around the world to better understand each other can only lead to good outcomes.

As a growing company, we combine a startup mindset with the resources necessary to commit to exciting new initiatives. We have a proven track record of success and funding and work with global brands with significant influence and market presence.
At Linkfluence, everyone has an opportunity to make a difference. We believe in hiring motivated individuals with passion and talent, and we listen to our employees when making company-wide decisions.

If you’ve read this far, you should probably apply!

We’re already looking forward to knowing more about you!

Additional Information

  • Contract Type: Full-Time
  • Location: Düsseldorf, Germany (40233)
  • Experience: > 5 years

Apply Now