PROJECT MANAGER

Linkfluence is hiring!

About

Linkfluence first started as a passion project between four students with an ambitious goal: to understand and “map” the social web. With backgrounds in engineering, artificial intelligence, and sociology, these founders soon realized the potential of this idea and launched a company in 2006 to fulfil this potential.

Today, Linkfluence is a leading social media intelligence company that turns social data into valuable insights for global brands. Our hybrid combination of AI and human expertise is what sets us apart from other social listening players in the industry.

We serve over 500 clients worldwide across all industries, from global brands like LVMH, Danone, Carrefour, AirFrance, Pernod Ricard, Porsche, and agencies like Publicis and Havas.

Our team is young, diverse, and ambitious, and we’re growing rapidly. We have 220 people of over 20 different nationalities spread across our offices in Paris, London, San Francisco, New York, Düsseldorf, Shanghai, and Singapore. We are a multicultural organization, and are committed to a gender-balanced workforce.

If you’re passionate about staying on top of online trends, if your ambition is to help companies serve their customers, if you’re curious about what’s happening in the world and love to listen to others, and if you’re thrilled to be a part of shaping the future of social media intelligence, then we want to hear from you!

Job Description

Being Project Manager, you will be the single point of contact for our enterprise clients and as such responsible for the following missions:

  • Coordinate the roll out and maintenance of our platform effectively between our client, internal teams and external partners such as digital or media agencies
  • Ensure overall client satisfaction and project long term success, eventually contributing to the expansion of our Social Intelligence program
  • Provide regular status updates to your clients
  • Break projects doable actions and set time frames captured in tracking documents
  • Monitor the adoption and usage of Radarly across client teams
  • Support Social Data Research Directors in ad-hoc projects from briefing to presentation
  • Support Software Empowerment Specialists in project configuration and ticket resolutions
  • Facilitate up sell and cross sell in support of the account management team
  • Address any urgent questions or last-minute requests in a timely manner
  • Organize knowledge management and share best practices internally
  • Support various evangelization initiatives (workshops, events, internal pitch)
  • Develop relationship of trust with multiple stakeholders and client teams
  • Liaise with our Product team on roadmap questions and feature requests

Preferred Experience

  • 2 to 4 years of project management preferably in digital agency or consulting firm
  • Experience with monitoring platforms, market research or web analytics is preferred
  • Both passion and functional knowledge in the automotive industry is a strong plus
  • Fluency in German and English is mandatory. Any other language is a plus
  • Experience working in digital transformation of large companies is a plus
  • Outstanding communications and presentation skills. Your insights and presentations provoke debate and compel action with a non-academic, accessible style
  • Strong organizational skills. Comfortable with fast pace environment and able to prioritize
  • Strong interpersonal skills. Comfortable working closely with Consumer Insights, Digital Marketing, PR and Corporate Communication divisions
  • Efficient working knowledge of Microsoft Office
  • PMP, PRINCE II or Microsoft Project certification is a plus

Additional Information

  • Contract Type: Full-Time
  • Location: Düsseldorf, Germany (40233)
  • Experience: > 3 years