PROJECT MANAGER/ LEAD RESEARCHER- LUXURY

Linkfluence is hiring!

About

Linkfluence combines artificial intelligence and human expertise to turn social data into valuable insights for global brands. Our company now serves over 500 clients worldwide including large companies, global agencies and nonprofit organizations such as LVMH, Kering, Danone, Sanofi, Porsche, Pernod Ricard, Airbnb, Publicis, Havas and WWF.

This unique approach brings together Radarly, an award-winning AI-powered social listening platform, with cutting-edge social data research crafted by insight specialists. Our services enable global brands to put the consumer's voice at the heart of their organization in real time.

You will be working with a young, ambitious, diverse and rapidly growing team of 220 people spread across our offices in Paris, London, San Francisco, New York, Düsseldorf, Shanghai and Singapore.

We are looking for smart, passionate people to help us shape the future of our industry.

Job Description

Being Project Manager, you will be the single point of contact for a very prestigious luxury company and as such responsible for the following missions:

  • Define the methodology, setup the dashboards and ensure data consistency
  • Present analysis and recommendations alongside the Research Director or Social Media Researchers
  • Building and updating complex social media listening and analytics services
  • Produce recurrent and/or ad-hoc research reports
  • Coordinate the roll out and maintenance of our platform effectively between our client, internal teams and external partners such as digital or media agencies
  • Ensure overall client satisfaction and project long term success, eventually contributing to the expansion of our Social Intelligence program
  • Provide regular status updates to your clients
  • Break projects doable actions and set time frames captured in tracking documents
  • Monitor the adoption and usage of Radarly across client teams
  • Work with Social Data Research Directors in ad-hoc projects from briefing to presentation
  • Support Software Empowerment Specialists in project configuration and ticket resolutions
  • Facilitate up sell and cross sell in support of the account management team
  • Address any urgent questions or last-minute requests in a timely manner
  • Organize knowledge management and share best practices internally
  • Support various evangelization initiatives (workshops, events, internal pitch)
  • Develop a relationship of trust with multiple stakeholders and client teams
  • Liaise with our Product team on roadmap questions and feature requests

Preferred Experience

  • 2 to 4 years of project management preferably in digital agency or consulting firm
  • Experience with monitoring platforms, market research or web analytics is preferred
  • Fluency in English is mandatory. Mandarin/Cantonese is a plus
  • Both passion and functional knowledge of luxury industry is a strong plus
  • Experience working in digital transformation of large companies is a plus
  • Outstanding communication and presentation skills. Your insights and presentations provoke debate and compel action with a non-academic, accessible style
  • Strong organizational skills. Comfortable with fast pace environment and able to prioritize
  • Strong interpersonal skills. Comfortable working closely with Consumer Insights, Digital Marketing, PR and Corporate Communication divisions
  • Efficient working knowledge of Microsoft Office and G Suite
  • PMP, PRINCE II or Microsoft Project certification is a plus

Additional Information

  • Contract Type: Full-Time
  • Location: Singapore, Singapore (049704)
  • Education Level: Master's Degree
  • Experience: > 3 years