ACCOUNT MANAGER/PROJECT MANAGER - LUXURY

Linkfluence is hiring!

About

Linkfluence first started as a passion project between four students with an ambitious goal: to understand and “map” the social web. With backgrounds in engineering, artificial intelligence, and sociology, these founders soon realized the business opportunity of this idea and launched a company in 2006 to fulfill this potential.

Today, Linkfluence is a leading social media intelligence company that turns social data into valuable insights for global brands. Our hybrid combination of AI and human expertise is what sets us apart from other social listening players in the industry.

We serve over 500 clients worldwide across all industries, from global brands like LVMH, Danone, Carrefour, AirFrance, Pernod Ricard, and agencies like Publicis and Havas.

Our team is young, diverse, and ambitious, and we’re growing rapidly. We have 220 people of over 20 different nationalities spread across our offices in Paris, London, San Francisco, New York, Düsseldorf, Shanghai, and Singapore. We are a multicultural organization and are committed to a gender-balanced workforce.

If you’re passionate about staying on top of online trends, if your ambition is to help companies serve their customers, if you’re curious about what’s happening in the world and love to listen to others, and if you’re thrilled to be a part of shaping the future of social media intelligence, then we want to hear from you!

Job Description

Being Account Manager/Project Manager, you will be responsible for prestigious clients from luxury industry and as such responsible for the following missions:

  • Ensure overall client satisfaction and project long term success, eventually contributing to the expansion of our Social Intelligence program
  • Responsible to Meet specific renew, upsell, cross-sell targets
  • Responsible to drive part of the account business strategy (one or several units)
  • Coordinate the roll out and maintenance of our platform effectively between our client, internal teams and external partners such as digital or media agencies
  • Break projects doable actions and set time frames captured in tracking documents
  • Provide regular status updates to your clients
  • Monitor the adoption and usage of Radarly across client teams
  • Address any urgent questions or last-minute requests in a timely manner
  • Develop a relationship of trust with multiple stakeholders and client teams

Preferred Experience

  • 3 years + Account Management experience with good track records on target achieving, preferably in Martech solution company or digital agency or consulting firm
  • Experience with monitoring platforms, marketing research or web analytics is preferred
  • Both passion and functional knowledge of Fashion/Beauty or luxury industry is a strong plus
  • Experience working in digital transformation of large companies is a plus
  • Outstanding communication and presentation skills. Your insights and presentations provoke debate and compel action with a non-academic, accessible style
  • Strong organizational skills. Comfortable with fast pace environment and able to prioritize
  • Strong interpersonal skills. Comfortable working closely with Consumer Insights, Digital Marketing, PR and Corporate Communication divisions
  • Efficient working knowledge of Microsoft Office and G Suite
  • PMP, PRINCE II or Microsoft Project certification is a plus
  • Fluency in Mandarin and English is mandatory.

Why should you join the team?

As a social media intelligence company, social media and technology are our future. We’re committed to innovation and work hard to stay ahead of digital and social trends.

We’re passionate about giving a voice to consumers by helping brands to understand online conversations and exchanges, and by providing the human expertise necessary to respond to these exchanges. We believe helping businesses around the world to better understand each other can only lead to good outcomes.

As a growing company, we combine a startup mindset with the resources necessary to commit to exciting new initiatives. We have a proven track record of success and funding and work with global brands with significant influence and market presence.

At Linkfluence, everyone has an opportunity to make a difference. We believe in hiring motivated individuals with passion and talent, and we listen to our employees when making company-wide decisions.

Additional Information

  • Contract Type: Full-Time
  • Location: Shanghai, China (200126)
  • Education Level: Master's Degree
  • Experience: > 3 years