ACCOUNT MANAGER

Linkfluence is hiring!

About

Linkfluence first started as a passion project between four students with an ambitious goal: to understand and “map” the social web. With backgrounds in engineering, artificial intelligence, and sociology, these founders soon realized the potential of this idea and launched a company in 2006 to fulfill this potential.

Today, Linkfluence is a leading social media intelligence company that turns social data into valuable insights for global brands. Our hybrid combination of AI and human expertise is what sets us apart from other social listening players in the industry.
We serve over 500 clients worldwide across all industries, from global brands like LVMH, Danone, Carrefour, AirFrance, Pernod Ricard, and agencies like Publicis and Havas.

Our team is young, diverse, and ambitious, and we’re growing rapidly. We have 220 people of over 20 different nationalities spread across our offices in Paris, London, San Francisco, New York, Düsseldorf, Shanghai, and Singapore. We are a multicultural organization, and are committed to a gender-balanced workforce.

If you’re passionate about staying on top of online trends, if your ambition is to help companies serve their customers, if you’re curious about what’s happening in the world and love to listen to others, and if you’re thrilled to be a part of shaping the future of social media intelligence, then we want to hear from you!

We are looking for an Account Manager Global Brands, passionate about upselling and renewing to work for Linkfluence main office : London.

Job Description

Account Management is crucial to growth and development of existing accounts. The team is a link between external partners and internal stakeholders, ensuring constant alignment between the two parties. Through ongoing maintenance and management of existing relationships, and proactive expansion of client network, account managers strive to create long-term, trusting and successful partnerships with Linkfluence customers.

Your missions will include:

  • Guaranteeing optimal customer service and accompanying clients on daily basis
  • Ensure growth and expansion of existing accounts
  • Expansion of existing customer base
  • Ensure timely and successful delivery of Linkfluence solutions
  • Managing customer satisfaction
  • Advising clients and partners on Radarly and associated services
  • Coordinating with internal teams (Research department, Engineering, Product, Solution Services etc.)

Preferred Experience

  • Significant experience in managing large accounts in the UK and abroad
  • At least one successful experience in project management or sales in the field of Social Media Intelligence or analysis of plurimedia data
  • Passionate about the digital ecosystem and in-depth knowledge of online media and the social web
  • Enthusiastic with great interpersonal skills
  • Proactive, rigorous, organized and autonomous

Why should you join the team and take on the mission?
As a social media intelligence company, social media and technology are our future. We’re committed to innovation and work hard to stay ahead of digital and social trends.

We’re passionate about giving a voice to consumers by helping brands to understand online conversations and exchanges, and by providing the human expertise necessary to respond to these exchanges. We believe helping businesses around the world to better understand each other can only lead to good outcomes.

As a growing company, we combine a startup mindset with the resources necessary to commit to exciting new initiatives. We have a proven track record of success and funding and work with global brands with significant influence and market presence.
At Linkfluence, everyone has an opportunity to make a difference. We believe in hiring motivated individuals with passion and talent, and we listen to our employees when making company-wide decisions.

If you’ve read this far, you should probably apply!

We’re already looking forward to knowing more about you!

Additional Information

  • Contract Type: Full-Time
  • Location: London, United Kingdom (EC2A 2EX)